Home / FAQ's

Questions? We have Answers.
Here you will find the most up-to-date answers on some of our most frequently asked questions (FAQ’s).

    Can I track my order?

    All orders placed through standard ground shipping will receive a tracking number via email. To receive a tracking number provide a valid email address at checkout.

    I didn’t receive my tracking number.
    If you didn’t receive a tracking number, contact your sales representative, or email sales@raise3d.com.

    Where do you ship to?

    Shipping rates?

    Warehouse Pick-up

    How big can I print? Build Volume / Print Volume

    Bed Leveling

    What nozzles can be used?

    What filaments can be used?

    Filament Spool Holder Size

    What happens if I lose power?

    What are the file types in ideaMaker?

    Can I use another slicer?

    Nozzle contacting model during printing

    Nozzle Height Adjustment

    BuildTak Bubbles

    Printer did not resume/Screen flickering

    Unusual Noise While printing

    Loose Screws

    Max Temp Error Heat bed max temperature

    Excess Grease/Lubricant